Which of the following is NOT a feature of effective customer service?

Effective customer service is characterized by several key features that prioritize customer satisfaction and engagement. One essential aspect is actively listening to customer feedback, which is fundamental for understanding their needs and improving service quality. Greeting customers as they approach, within a reasonable distance, is another important practice that fosters a welcoming environment and makes customers feel acknowledged and valued. Additionally, thanking customers for their business reinforces a positive relationship and encourages return visits.

The option regarding ignoring customer requests directly contradicts the principles of effective customer service. Ignoring requests can lead to dissatisfaction, frustration, and a negative perception of the business. It undermines the relationship between the business and its customers, suggesting that their needs and concerns are not valued. In the context of effective customer service, it's crucial to respond to customer inquiries and requests to create a supportive and attentive atmosphere.